Telcos ordered to resolve Internet issues

Deepseekw https://www.deepseek.com/./深度求索

 TAPAH: Communic ations Minister Datuk Fahmi Fadzil has given all telecommunication companies until 5 pm on Sunday to submit solutions to the problem of poor Internet access nationwide, or face stern action.

Fahmi said he has contacted Malaysian Communications and Multimedia Commission (MCMC) executive chairman Tan Sri Mohamad Salim Fateh Din on Sunday morning and instructed telecommunications companies involved to respond promptly to the weak coverage feedback conveyed.

“Telecommunication companies need to be more proactive in resolving this issue. When it comes to collecting overdue bills, they’re lightning fast, but when we lodge complaints, it takes months.

“So I’ve had enough. If they fail to present swift and concrete solutions by 5 pm today, MCMC will begin enforcement action against them tomorrow,” he told reporters after visiting the National Information Dissemination Centre (NADI) in Air Kuning on Sunday.

Also present were Perak Communications, Multimedia and Non-Governmental Organisation (NGO) Committee chairman Mohd Azlan Helmi and Barisan Nasional candidate for the Ayer Kuning state byelection, Dr Mohamad Yusri

Bakir.

Fahmi said based on a drive test conducted by MCMC on March 5, many areas still fail to meet the Mandatory Standards on Quality of Service (MSQoS), which currently requires a minimum speed of 7.5 Mbps, which will be increased to 10 Mbps next year.

“The issue of Internet access is not only limited to Air Kuning, it is also affecting many other areas such as Belaga and Ulu Rajang in Sarawak, the new township of Serenia, the outskirts of Tambun, and even on Pangkor Island. Several Orang Asli villages have also been impacted,” he said.

He added that if the telecommunication companies failed to resolve the Internet access problem, they would face stricter enforcement measures, including hefty fines and penalties that could reach millions of ringgit.

“After we amended the Communications and Multimedia Act, which came into effect on Feb 11, fines and compounds that can be imposed on telcos will be significantly higher than before,” he said.

At the same time, Fahmi reminded netizens to be cautious when making statements or campaigning on social media, especially concerning the 3R issues (race, religion, royalty) during the Ayer Kuning byelection period.

“If there are individuals who upload extreme posts or 3R-related content, and are convicted in court, they may be fined up to RM500,000, compounded up to RM250,000, or face imprisonment. I hope all parties will conduct their campaigns in a responsible manner,” he said.

Fahmi said so far, no complaints have been received, but he expected campaign activities to pick up in the coming week.

When asked about Perikatan Nasional (PN) supporters using caricatures that seemingly mocked Prime Minister Datuk Seri Anwar Ibrahim and DAP secretary-general Anthony Loke, Fahmi said he was not surprised by the approach.

“If that’s how they want to campaign, so be it. That’s their way. Let us campaign based on facts, ideas, and what we can actually offer, not just insults and ridicule,” he said.- The Borneo Post (Sabah)

How to make a report to MCMC when your telco 

disappoints you 

https://malaysia.news.yahoo.com/report-mcmc-telco-disappoints-again-231249225.html

Red flag in credit card fraud

 

With huge profits, it is time for banks and telcos to invest more in improving their infrastructure against rising criminal activities.

IT came as a huge shock to my colleague when she was saddled with a RM38,000 credit card bill – five transactions that took place in Brazil within minutes of each other, a country she had never visited in her life.

The purported expense came when she was travelling overseas. She only discovered her credit card was missing three months after the incident when the bank asked if she had her card with her.

“I was with another colleague in Hong Kong at the time. He received the same SMS alert from his bank. We both called our banks at the same time. But the difference was his bank stopped the transaction because they could not verify it,” she said.

Despite showing proof that she was in Hong Kong at the time of the transaction, her bank could not provide her with the details of the case as they did not ask the merchant for it. The minute they found out the transactions were physical, they washed off their hands and sent her a letter which indicated she was liable for the RM38,000.

“They even tried to charge a currency conversion fee, late fee and interest on the disputed transactions. Finally, after days of frustrating exchanges with the bank, I reported the case to Bank Negara, and only now the bank is reaching out to the merchant to investigate,” my colleague told me.

Sadly, her quandary is not something new. Credit card fraud is on the rise in Malaysia. But financial institutions in general argue that if a card is lost or stolen, it is still the responsibility of the cardholder if any transactions take place. But shouldn’t the onus be on the bank to at least perform due diligence on red flag transactions?

A year ago, banks under the ambit of the Association of Banks in Malaysia (ABM) and Associa-tion of Islamic Banking and Financial Institutions Malaysia (AIBIM) launched their refreshed #JanganKenaScam awareness campaign.

At that time, the associations claimed that the campaign underscored the banking industry’s commitment to combating financial scams and preventing fraudulent banking activities.

They have since implemented several security measures to fight scams, such as migrating from the SMS One-Time-Password (OTP), tightening their fraud detection rules, imposing a cooling-off period for first-time online banking registrations, restricting secure authentications to a single device, and setting up dedicated fraud hotlines for customers.

According to the two associations, these measures have successfully prevented fraudulent transactions worth RM351mil.

But combating fraudsters is a constant battle, with the banks themselves admitting that there is an upward trend and huge losses due to credit card fraud.

Over the years, The Star has published numerous articles highlighting scams and scammers and credit card fraud.

In fact, exactly 10 years ago, we published a front-page article on fraudulent credit and debit card transactions.

We wrote: “Many consumers are questioning the assurance banks give on Internet security after discovering that their credit and debit cards have been used in unauthorised online transactions.”

Ten years later, nothing seems to have changed. If anything, things have got worse.

A study by Ipsos last December revealed that an overwhelming majority of Malaysians have encountered scams, with a distressing number reporting substantial financial harm. The study indicated that scams are exploiting the digital realm, signalling a shift in criminal tactics that jeopardises our collective economic health.

Despite the additional security measures, the current national scam awareness campaign throws the entire burden of fighting scams on poor defenceless Malaysians, many of whom are retired, in their senior age, and somewhat gullible.

This is in stark contrast to what our neighbour down south has done – Singapore is holding the telcos and banks responsible for customers who have fallen prey to scams.

The Monetary Authority of Singapore (MAS) says financial institutions and telcos will have to compensate their customers who have been cheated if they are found to have breached their responsibilities.

These responsibilities include failure by banks to send outgoing transaction alerts to consumers and telcos failing to implement a scam filter for SMSes.

The Singapore authorities acknowledged that “responsibility for preventing scams should not lie solely with consumers but also with industry stakeholders”, such as the financial institutions and telcos.

The shared responsibility should also apply here because banks and telcos, as the primary gatekeepers, must do more to protect Malaysians.

Financial institutions play a critical role as a gatekeeper against the outflow of monies due to scams, while telcos play a supporting role as infrastructure providers for SMSes.

They must incorporate more circuit breakers and track the enormity of the scams that are taking place. Tracking is not good enough; they must also act on it.

With Budget 2025 to be tabled next week, I hope our reform-minded Finance Minister introduces stronger and better measures to help Malaysians and demand more from banks and telcos.

Banks and telcos have amazing balance sheets with huge profits. It is time that they invest more to improve the infrastructure against scamming and fraud.

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